Service Department Expectations
Editiorial column written by: Curtis Clark, Western Regional Sales Manager at Superior Tire & Rubber Corp.
We’ve all undoubtedly had to give bad news. Regardless of who that bad news was to, whether a customer, employee, or partner, the effect of that news or answer isn’t so much in the answer itself but how it is presented. In selling, it’s... Read more about It’s Not the Answer… It’s How You Give It
One of the most symbiotic relationships in your dealership is the one between your parts and service department. The cooperation between these groups is crucial and communication is key for the two to work effectively to service your customers.... Read more about Is it Parts and Service or Parts vs. Service?
Managing your service department is probably the most dynamic piece in the dealership. There are many moving parts and communication with other departments is key. It’s important to take some time to develop and work toward servicing your... Read more about Efficient and Effective
When it comes to running your service department, it’s important to have measurable goals and expectations set in place. Many of these goals should be standing and should only change with changes in the economy or territory. Other goals you... Read more about Setting the Expectation
Dealership statistics tell us that half of our employees should be technicians. With that in mind, we’re going to focus on ways to help keep up morale with your technicians (and other team members).
Ruling vs. Leading Everyone has a... Read more about Does Morale in your Service Department Need a Lift?
When was the last time you took a good hard look at your service department? There are certain things that can truly pick up efficiencies in your service department as well as build morale and lead a workforce that will bring gross profit into... Read more about Setting Expectations for Your Service Department